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Shipping and Handling

Inbound Shipments:

  • To be delivered no earlier than 3-4 days before the meeting. Shipment can arrive after March 25th.
  • Shipment can be shipped to the following address (Please make sure to include all information indicated below on your address label):
    Hold For Guest: (Guest Name) _______________ (Guest Cell Phone) ________________
    c/o FedEx Office at Gaylord Palms Resort & Convention Center
    3206 Gaylord Way
    Kissimmee, FL 34746
    2019 AAPM Spring Clinical Meeting
    Exhibiting Company: _____________
    Booth Number: _________
    Box: __ of __
  • Exhibitors should arrange to have packages picked up at the FedEx Office or delivered directly to the booth. Please review the Shipping Instructions for charges associated with either option:
    • Package Pickup by Guest (exhibitor picks up packages at the FedEx Office)
    • Package Delivery by FedEx Office (exhibitor has packages delivered directly to their booth)

Outbound Shipments:

  • Prior to the conclusion of event, package(s) pickup must be arranged.
  • The Gaylord Palms Resort & Convention Center will not be responsible for items left unattended.
  • Exhibitors are instructed to either take outbound shipments to the FedEx Office or set up an Outbound Delivery pick up. Please review the Shipping Instructions for charges associated with either option:
    • Package Drop off by Guest (exhibitor takes outbound shipment to the FedEx Office)
    • Package Pick up by FedEx Office (exhibitor has packages FedEx pick up their shipment from the booth)

Shipping Questions, Please contact the FedEx Office:
External Phone Line: 407.586.9545
Gaylord Phone Line: 407.586.2599
Fax: 407.586.9556
Business Center Email:
Parcel Management Email:

Main Contacts:
Alexandra St. Remy
Events Solution Consultant
Direct: 407.586.2459
Mobile: 407.552.2954

Claudia Baldasti
Business Center Manager
Phone: 407.586.2599

Official Air & Ground Freight Carrier:

Association Freight Services is the Official Air & Ground Carrier for the 2019 Spring Clinical Meeting. Please note, Association Freight will be on site to assist with outbound shipping requirements

Click here for more information
Contact John Floyd:
855-565-5900 (PH)

Security and Storage

  • The Ballroom will be locked when the exhibit hall closes each evening. However, please make sure to secure any valuables whenever you are not manning your booth.
  • AAPM is NOT providing a security guard.
  • Exhibitors are responsible for the security of all display materials. If an exhibitor is displaying any items of value (equipment, computer lap tops, etc.) it is advised that such items be removed from the display table anytime the table is not staffed.
  • Storage of shipping containers is the responsibility of the exhibitor.  Containers may be stored under tables or take equipment to your hotel room at the close of the show for the day.
  • The Gaylord Palms Resort and Convention Center and AAPM Staff will NOT be responsible for any missing equipment or materials.

Audio Visual, Electrical, and Internet Service Information

Audio Visual, Electrical, Internet services are provided by the Gaylord Palms Resort and Convention Center.

Please be aware, Complimentary Wi-fi is for basic email use only.

You can help assure a smoother, less contentious wireless environment in the exhibit hall by complying with the following set of voluntary practices.

  • In the Exhibit Hall, we encourage you to turn Wi-Fi off on personal devices, if possible.
  • If you do plan to use Wi-Fi in your booth for demonstrations, please purchase Wi-Fi from the Gaylord Palms Resort and Convention Center, complimentary Wi-Fi is for basic email use only. To order Wi-Fi or a hard wire connection, complete the PSAV Exhibitor Order Form.

Exhibitor Order Information - The Gaylord will contact each Exhibitor via email with login information to place orders online.

Advance Price Deadline: Friday, March 8, 2019
Standard Price Applies: Saturday, March 9, 2019 to Thursday, March 28, 2019
Show Site Price Applies: Beginning Friday, March 29, 2019

Questions: Please contact an Exhibitor Services Representative at (407) 586-2219 or

Lead Retrieval Services

NEW! Exhibitors can use personal lead retrieval apps to scan attendee badges. Information collected includes:

  • Registration Number
  • First Name
  • Last Name
  • Organization
  • Title
  • Address Line 1
  • Address Line2
  • Address Line 3
  • City
  • Sate/Province
  • Postal Code
  • Country
  • Phone
  • Phone Ext.
  • Fax
  • Email
  • Demographic Information